Customer care

Shipping, returns and product care

Clear expectations help protect both the handmade product and your order experience.

01

Shipping

Availability, shipping coverage, charges and the estimated delivery timeline are confirmed before payment. Custom work may require additional production time.

02

Returns and damage

Because products are individually hand-painted, minor variations are natural. For transit damage or an incorrect item, contact Mithila Canvas promptly with the order details and clear photographs so the issue can be reviewed.

03

Product care

Keep painted products dry, avoid harsh cleaning agents and do not scrub the painted surface. Artwork should be protected from moisture and prolonged direct sunlight.

04

Before ordering

Ask for the latest price, dimensions, availability, delivery estimate and additional photographs. These details may vary between individually made pieces.

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